Player
support.

Before you write

Please include:

• Android or iOS
• Device model and operating-system version
• Sprout Squad version
• What you expected and what happened
• Approximate date and time of the problem
• The anonymous installation ID shown in the game’s support tools, if available

Never send us a password, full payment-card number, or private account credential.

A purchase did not arrive

1. Confirm the store shows the purchase as completed rather than pending or cancelled.
2. Keep the device online, fully close Sprout Squad, and reopen it.
3. Open the in-game Shop and use Restore purchases.
4. If it is still missing, email us with the platform, product name and approximate purchase time.

Permanent purchases can be restored on the same platform account. Consumable Petals are not restored after they have already been granted and spent.

A Legendary guardian unlocked with 450 Petals is stored in your game progress rather than restored as a separate store product. Its Infinite Atlas trail remains available, and the trail’s exclusive palette remains earnable. Spending Petals does not remove that route and Petals are not refunded if you later complete it.

Refunds and billing

Google Play and Apple process payments and control refund decisions. Use the store where you purchased the item:

• Request a Google Play refund ↗
• Request an Apple refund ↗

If a purchase is refunded or revoked, its associated unspent currency or entitlement may be removed where technically possible and permitted by law.

Save progress

Progress is stored locally. If you use Google Play Games or Apple Game Center/iCloud, the game can also keep a platform cloud copy. Make sure you are signed into the same platform account and that cloud services are available before changing devices.

Do not uninstall or clear app storage while troubleshooting an unsynced save. Contact us first if the game reports a save conflict or if recent progress is missing.

A rewarded ad failed

A reward is granted only after the ad provider confirms completion. If an ad does not load, you can continue playing without it and try again later. If an ad completes but the clearly stated reward does not arrive, reopen the game while online and then contact support.

Please include the garden result, approximate time, platform and app version.

Delete game data

Sprout Squad does not create an Archlight Labs player account.

• Local data: clear Sprout Squad’s app storage or uninstall the game.
• Google Play Games: use Play Games settings to delete data for an individual game.
• iCloud: use the device’s iCloud storage settings to manage game data.
• Support or optional processor data: email us with your platform and anonymous installation ID.

Store transaction records are controlled by Google or Apple and may be retained for legal, accounting, fraud-prevention and purchase-restoration purposes.